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How do I purchase credits to play for real?
To purchase credits or chips from the casino software, click on the “Cashier” button.
- Choose your payment method.
- Fill out the Casino Credit form.
- Click on "OK"
- You will receive confirmation of your deposit within the software and via e-mail.
To purchase credits or chips from the casino software, click on the “Cashier” button. You may use any one of the following deposit methods:
- Credit Card
- FirePay
- NETeller
- NETeller InstaCash
- Western Union
- Citadel
- Moneybookers
- PrePaid ATM
- ensurePay
- MoneyGram
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How do I collect my winnings?
- Within the casino software click on the “Cashier” button then select “Withdraw”
- Enter the amount you wish to withdraw in whole numbers e.g. 65, not $65 or 65.00 [note: you cannot withdraw more than is available in your balance]
- Click on the “Withdraw” button and your winnings will on their way to you.
For purchases made by NETeller, Firepay, Moneybookers and PrePaid ATM, we will be able to credit your entire winning back to your NETeller, Firepay, Moneybookers or PrePaid ATM account. For purchases made by Credit Card, Western Union, Citadel, ensurePay and MoneyGram, winnings will be paid by USD cheques or Euro Bank Drafts. Please make sure that you give us your complete, correct address and name information when you purchase credits. The speed of delivery for winning checks and bank drafts will vary depending on the mail service in your location.
Click here to find more about payouts.
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General withdrawals: How long does it take? How do i receive my winnings?
Our casino processes all payouts on a daily basis. Payouts will be sent to players according to the payment methods used to buy chips. Our Processing time is 3 days; delivery will then depend on the method we use to refund you, and your location. All winnings are subject to our fraud prevention measures. Please visit the security section of our site to be aware of these.
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Reverse withdrawals: I have made a withdrawal and want to return the money to my Casino account, is this possible?
There are two steps you can take to reverse your withdrawal into your casino account.
- Click on the “Cashier” button, next select “Reverse Withdrawal”. This will allow you to reverse any pending withdrawals to your casino account.
- Alternatively you can contact our support team and ask them to reverse the withdrawal for you.
Please note: requests for reversals should be sent within 24hrs of your withdrawal to guarantee their successful reversal - once they have begun to be processed by our accounting team, it is not company policy to reverse a withdrawal; withdrawals can only be reversed in their full amount.
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Am I required to pay taxes on my winnings?
Rules for taxation on casino winnings vary from country to country. You are responsible for checking with your local tax authorities to determine if you are required to pay taxes on winnings received from our casinos.
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What are the recommended minimum system specifications?
The system requirements are as follows:
- IBM PC-compatible computer
- Windows 95/98/ME or NT/2000/XP
- 32 megabytes of RAM
- 16-bit color video card (800x600 resolution mode)
- VGA screen
- Soundcard and Speakers
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I try to login but I can't connect to the casino server. What is the problem?
Make sure to write your User Name and Password properly. If you forgot your password, click here Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com). Please Note that all User IDs and Passwords are case sensitive and need to be entered exactly as when you registered. As well, please be aware as to whether or not your ability to connect to our servers may be being affected by a Firewall, or any other security measures which may be implemented on your computer, or the server which your computer receives its Internet connection from. If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team stating the casino that you were attempting to connect to and the exact error message that you received.
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Do I have to call overseas to play at your casino?
You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.
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I press deal and the card is dealt but does not flip over?
This problem is caused by excessive Internet traffic. If traffic is too busy, the signal from the server will not be relayed to your software. In such a case, the card will not turn over because it has not received the message telling it what card was dealt. If you close the program, you will be refreshed to the last known position.
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I was in the middle of a game and I lost the connection, what happened to the game?
We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere between your computer and our server.
Our server always records the game results, regardless, even if the connection was lost between your computer and our server, the game results will be accurately recorded and the results will be reflected in your account balance the next time you login.
